ServCorp Inc. Terms and Conditions

General Conditions
Prices are subject to change without notice and cannot be guaranteed. Orders will be billed at prices in effect at the time the order was received. The shipment of orders is subject to approval by our Credit Department.

Payment Terms
ServCorp Inc. reserves the right to refuse to sell to any persons or firms. We are pleased to offer qualified customers an appropriate term of credit after formal approval of their application.

All orders must be placed in writing. Additionally, all orders must be paid in full prior to shipping, unless credit terms have been established. Established net term accounts are invoiced at NET 10, NET 15, or NET 30 days unless otherwise stated. For net term accounts, invoices are due in full within the established terms of the order invoice date. Failure to submit payments accordingly shall bear interest from the due date at the rate of 1.5% per month, with an annual rate of 18%, until paid in full. Credit cards are accepted and will be charged at the time of purchase. We accept Visa, Mastercard, Discover, and American Express. For all credit card payments, a credit card processing fee of 3.5% + $0.15 of the total will be added onto the invoice.

ServCorp Inc. reserves the right to extend or withhold credit terms to any company based on record of trade payments, financial condition, amount of credit needed, etc. ServCorp Inc. may also require personal guarantees and/or other security interests in the credit review process.

Past Due Accounts
Credit term account privileges may be suspended if invoices are not paid within established terms. Subsequent orders may be put on a hold status until the past due account balance is paid in full. Unusual cases of adjustment or dispute will be given individual consideration and handled accordingly. Failure to submit payments within established terms shall bear interest from the due date at the rate of 1.5% per month, with an annual rate of 18%, until paid in full. Reasonable attorney’s fees and other collection costs will be added to collection claims. A service charge of $50 will be assessed on any returned check.

Freight Policy
All orders are F.O.B. shipping point, with freight prepaid and added to the customer’s invoice. Freight reduction opportunities are available in certain areas of operation; please contact a ServCorp Inc. sales representative for more information. Customers may also choose to schedule order pick up and/or bill collect on their account. Proper paperwork must be supplied to ServCorp (i.e., Bill of Lading, etc.)

Fuel Surcharge
In addition to the freight policy above, ServCorp Inc. reserves the right to adjust charges due to carrier fuel surcharges and other fees.

Shortages and Damaged Freight Claims
All claims for damage or shortages of product must be made within 48 hours of receipt of delivery to your warehouse and MUST be properly noted on the carrier Bill of Lading. Claims for shipments that are signed in full and show no damage or piece count discrepancy will be at the respective carrier’s discretion for approval and may result in a denied claim. All LTL carrier agreements with ServCorp Inc. allow for time to verify the piece count BEFORE signing for delivery. Damage claims MUST include photo evidence to support the damage claim.

Return Policy
All returns are subject to the return policy of ServCorp Inc. suppliers. This varies by manufacturer and product line.

Obtaining a Return Authorization Number
Prior to all returns, please follow the required steps for processing:

  1. You MUST email info@servcorpinc.com or call ServCorp Inc. at 616-900-4855 for prior approval.
  2. Please have the following information available:
    1. Your account number
    2. The invoice number
    3. Quantity to be returned
    4. Manufacturer part number
    5. Reason for the return
    6. Photo evidence for any damaged product(s)
  3.  The customer will be responsible for shipping charges on all returns.

ServCorp will review the reason for the Return Request and determine if the product is returnable. If deemed returnable, a Return Authorization will be issued with shipping instructions. Please write your RA number on your shipping label and affix it to the shipping carton. In the case of multiple cartons, write your name on EACH shipping label, AND indicate the number of cartons, for example 1/3, 2/3, 3/3. If the shipping carton is the original manufacturer packaging, DO NOT write the shipping address or RA numbers directly on packaging as the product must be in resalable condition, with no defacing, to receive credit.

Merchandise Credits
To receive credit, the merchandise must be in its original package and be in resalable condition. Products that do not meet these criteria will be returned to the customer and no credit will be issued. Return requests must be approved, processed, and returned to ServCorp Inc. within 21 days of the original invoice date. Returned items received outside of the 21-day return window will not be issued credit and will be sent back to the customer. Non-stock, discontinued, and special-order items are not eligible for return. Customers will be issued credits to their account upon receipt and verification of the condition of the product at the ServCorp Inc. warehouse.

Warranty Policy
ServCorp Inc. will support the warranties from our suppliers and will execute the applicable written warranty policy. These warranties generally cover replacement of defective product that is returned. Regardless of the manufacturer’s policy we cannot provide credit for warranty issues that were not purchased directly from ServCorp Inc.

DOWNLOAD AND SUBMIT FOR OUR FILES

In order to fulfill your orders, we must have this agreement signed and on file. Click the link below to download, fill out and email both pages to: info@servcorpinc.com